Pharmaceutical Manufacturer Process Redesign

Pharmacy Control SystemChallenge:

Accounting and reporting for controlled pharmaceutical samples was conducted using a manual and very cumbersome process.  The result was a high degree of inaccuracy and a reporting cycle that took 4-6 weeks to complete.


To streamline the FDA drug sample tracking process and create greater accountability of field inventory of controlled pharmaceuticals.


    • Facilitated discussion of cross-functional team.
    • Address current reporting challenges and identify requirements.
    • Redesigned the process to reduce it from 23 to 17 procedures.
    • Designed a mobile computing solution to collect field data from sales reps and communicate data back to corporate daily.


      • Streamlined reporting from monthly to daily.
      • Cut staff by 1 clerical FTE.
      • Increase sales forecasting from 4-6 weeks to 1 week.
      • Reduced inventory loss and errors by a factor of 7.